Privacy Policy
We take your privacy seriously, and this Privacy Statement explains how we (“we,” “us,” or “our”) collect, use, share, and process your information.
Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
We recognize and comply with applicable data protection and privacy laws in the regions where we operate, including but not limited to the General Data Protection Regulation (GDPR) in the European Economic Area and the California Consumer Privacy Act (CCPA) in the United States. These laws emphasize transparency, accountability, and the lawful handling of personal information.
Promoting Safety and Security
We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.
When collecting sensitive personal data such as payment or credit card information, we use industry-standard SSL (Secure Sockets Layer) encryption technology and other reasonable technical measures to protect such data during transmission and storage. We do not store full credit card numbers on our servers and comply with applicable PCI-DSS (Payment Card Industry Data Security Standard) requirements.
What Personal Data We Collect
i. Data You Provide
We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, or use our online help or chat tool. If you make a purchase, we collect personal data in connection with the purchase, and other account and authentication information, as well as billing, shipping, and contact details.
Your personal information will not be sold, rented, or otherwise shared with unrelated third parties for their own marketing purposes without your explicit consent. We also do not collect personal information with the primary purpose of selling or transferring such data to others.
ii. Data About Use of Our Services and Products
When you visit our website or application, we may collect data about the type of device you use, your device’s unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device’s approximate location to allow us to improve our products and services.
How We Use Your Personal Data
Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.
i. Providing, Improving, and Developing Our Products and Services
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and ensuring business continuity. If you enter a contest or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further information about how we use personal data, so we encourage you to read those rules carefully before participating.
ii. Communicating With You
Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms.
If you no longer wish to receive email communications for marketing purposes, please contact us to opt out.
We also may use your data to process and respond to your requests when you contact us.
Subject to your prior express consent, we may share your personal data with third-party partners who may send you marketing communications in relation to their products and services.
Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications, and to determine the effectiveness of our promotional campaigns.
We will not use your name, image, or any other identifiable personal data for marketing, advertising, or endorsement purposes without your prior explicit consent. Any promotional use of customer photos or testimonials will always require your express written permission.
Definition of Cookies
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data stored on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."
Use of Cookies
We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.
Your consent will be obtained before we use non-essential cookies or tracking technologies, especially for users in regions where consent is required by law (e.g., the EEA). You may withdraw or modify your cookie preferences at any time through your browser or our cookie settings panel.
Disclosure of Personal Data
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
We do not sell, lease, or exchange your personal data for monetary or other valuable consideration. Any disclosure to third parties will occur only for legitimate business purposes or as otherwise required by law.
Data Disclosure or Storage, Transfer, and Processing
i. Fulfilment of Legal Obligations
Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal obligations need to be fulfilled. If you reside within the EEA, our processing of your personal data will be legitimized under Article 6(1) of the GDPR.
ii. Reasonable Implementation or Application
We may share personal data with all our affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights, enforce our terms and conditions, investigate fraud, or protect our operations or users.
iii. Legal Compliance and Security
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other issues of public importance.
When transferring personal data internationally, we ensure that adequate data protection measures are in place in accordance with applicable legal standards, such as the use of Standard Contractual Clauses (SCCs) approved by the European Commission.
Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.
To protect the privacy and the security of your personal data, we may request additional information from you to confirm your identity and right to access such data. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event within 30 days.
If you are located in the EEA, the United Kingdom, or California (USA), you have additional rights under applicable privacy laws, including the right to request that we disclose the categories and specific pieces of personal data we have collected about you, and the right to request deletion of your data. To exercise these rights, please contact us using the contact information provided below.
Third-Party Websites and Services
When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party’s privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
We recommend that you review each third party’s privacy policy carefully to ensure their practices align with your privacy expectations. We do not permit third parties to collect personal data from our website for the purpose of selling, distributing, or using it for targeted advertising without user consent.
Data Security, Integrity, and Retention
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect.
All personal information collected through SSL-protected pages, including payment details, is transmitted securely using industry-standard encryption.
We review our security procedures regularly to maintain compliance with applicable data protection and payment security standards.
We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Changes to This Privacy Statement
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. If you do not agree to the revised Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.
Storage and Transfer of Your Personal Data
When you access or use our services, your personal data may be processed or transferred outside your country of residence. The data protection laws of such countries or jurisdictions may differ in certain respects or be less protective than the laws of the jurisdiction in which you reside. If you do not want your information to be transferred, processed, or maintained outside the country or jurisdiction in which you reside, you should immediately stop accessing or using the services.
Our Privacy Policy and data processing practices are designed to comply with the applicable laws of the countries where we offer our services. In cases where local regulations impose stricter requirements, such standards will prevail. The contact information provided in this policy is accurate and corresponds to our actual operational entities; please use it for any privacy-related inquiries or requests.